Archive: Customer Service

• WCP: Everyday Encounters: Antagonism in the Sharing Economy

  Both workers and consumers are bearing the brunt of changes to contemporary service industry jobs caused by the advent of the sharing economy. In this week's Working-Class Perspective, Diane Negra a

  Category: Visiting Scholars Tags: Amazon, Customer Service, Diane Negra, Digital Platforms, Gig Economy, John Russo, Sharing economy, Sherry Linkon, Technology, WCP, Working-Class Perspectives